Why Do I Have To Wait For My Prescription?

Pharmacist shows customer a pill bottle and a medicine leaflet in a pharmacy.

Some of our customers, when commenting about the waiting time for a prescription, feel their prescription could be completed faster.  Fair enough too, because when you’re not feeling well, the last thing you feel like doing is waiting at the chemist. 

As medicines experts, pharmacists are here to make sure you get the best results from your prescription, avoid any problems and reduce the chances of developing side effects.  Naturally, this takes time.

When you order a prescription or repeat, we instigate a triple-checking procedure which enables us to:

  • Make sure it includes all the information we need about you and your medicines.
  • Make sure you receive the maximum funding you are entitled to.
  • Make sure that the medicine, the dose and the instructions are right for you.
  • Make sure that the medicine will not react with anything else you are taking.
  • Check for possible side effects that you should be warned of.
  • Ring your doctor if we have any concerns.
  • Update and maintain your individual medicines record.


We take pride in providing a quality service to the Cromwell community and their visitors – after all, we are the health professional you see most often.  #heretohelp

Remember, pharmacists are the only health professionals who DON’T take appointments.  Therefore, customers might ask to see the pharmacist and expect to purchase their Voltaren or Panadeine straight away.  And the phone rings with a doctor or hospital query during your script allotted time.  And there is a sick baby we might prioritise.  So sometimes, due to circumstance, prescription waiting times extend somewhat.  We do our very best to meet everyone’s needs as best we can.

“The hurrier I go, the behinder I get”  …  Alice in Wonderland.